Shipping & Delivery
We ship our products with FedEx, UPS, or DHL
Your order will be dispatched directly by each independent brand using Zengoda delivery services; if you have ordered from more than one brand then your products may arrive at different times and in separate packages.
Delivery Time
All items except fine jewelry and gold jewelry are ready to ship immediately. Delivery time is 1-5 working days depending on the shipping type you select
Standard delivery 3-5 Business day
Express Delivery 1-2 Business Days
Jewelry items delivery time
Since each jewelry product is made-to-order, it may take around 5 - 10 business days (production time included ) to receive your shipment. We will notify you of any shipping updates.
Order
Cancellations
Changed your mind? No problem, we may be able to cancel the order with the independent brand before the order is prepared and shipped.
You may request a cancellation within 24 hour of purchase. An address change could be applied any time before your order has shipped. Please contact us as soon as possible directly at info@zengoda.com and online chat with your order number in the subject line.
We cannot cancel an order if it has already been prepared and shipped, but When your order reaches you, you can return your order. Please visit our returns portal to start your return within 5 days of receiving your order.
To start your return, please visit your account within 5 days. After receiving your order, send the cargo to the brand address within 14 days. Visit our returns information page for more details or contact us for support at any time.
Importing notice
If you are placing an order from a country that is not in the Americas, Europe, Canada, Australia, England or BEA (Bureau of European and African Affairs) countries, please be aware that additional taxes may be incurred during the delivery of your order.
However, if you are located outside of these countries, you may be required to pay VAT/Import fees before your package is delivered. These taxes and duties are not included in your purchase price, and they are the responsibility of the customer.
If you need to change your order's shipping address to a country other than one of the countries listed above before your order is shipped, you may incur additional tax charges. It is important to note that these fees are beyond our control and are enforced by the relevant authorities in the country of destination.
To ensure that you are fully informed of any potential additional tax fees, we ask that you contact us prior to making any changes to the delivery address of your order. We will provide you with the necessary information and guidance to help you make an informed decision about how to proceed.
Please understand that our goal is to provide you with the best possible service and to ensure that you receive your order in a timely and cost-effective manner. We appreciate your understanding and cooperation in this matter.
Duties & Taxes
For customers in the United States, United Kingdom, Canada, Australia and the European Union, we include the cost of Duties & Taxes in your order. The price you see at checkout is the price you pay and there are no additional charges.Outside of these countries you may be required to pay VAT/Import fees before your package is delivered. These taxes and duties are not included in your purchase price and are the responsibility of the customer. For customers anywhere else in the world, the price you pay at checkout will exclude import duties and sales taxes. Additional charges may apply when you receive your order.
