SHIPPING + DELIVERY + ORDER


Shipping & Delivery


Orders placed on Zengoda are fully inclusive of Duties & Taxes for our customers in the USA, UK, Australia, Canada and the European Union for peace of mind. Your order will be dispatched directly by each independent brand behalf of Zengoda. if you have ordered from more than one brand then your products may arrive at different times and in separate packages.

An estimated delivery time for each brand shipment is provided in the product page in your order confirmation email. Delivery is usually made Monday-Friday.


We ship our products with TNT, USPS, FedEx, UPS or DHL 


Delivery Time

All items except fine jewelry and gold jewelry are ready to ship immediately. Delivery time is depending on the shipping type and order item you select

Standard delivery 4-7 Business day
Express Delivery 1-3 Business Days


Jewelry items delivery time
Since each jewelry product is made-to-order, it may take around 5 - 10 business days (production time included ) to receive your shipment. We will notify you of any shipping updates.
 

See for jewelry and jewelry products delivery


DELIVERY PRICE TABLE Shipping prices in the table may change. You can find your current shipping prices on the payment page.".

Region Order Amount Shipping Cost Delivery Time
Asia & Middle East $0.00 - $74.99 $20.00 3-5 Working days
$75.00 and up Free
Europe $0.00 - $49.99 $10.00 3-5 Working days
$50.00 and up Free
Inter $0.00 - $74.99 $50.00 Standart Delivery
$75.00 and up Free
Oceans Countries $0.00 - $124.99 $29.95 4-7 Working days
$125.00 and up Free
United States Canada $0.00 - $49.99 $12.00 3-5 Working days
$50.00 and up Free

Quick note; Indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout, and does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Delivery may be delayed if a change of delivery option was submitted on the customer's end. If your order consists of in-stock, shipping later and/or made-to-order pieces, the dispatch date may change. Make sure to check the dates indicated during checkout and on your confirmation email.

Unfortunately we are unable to ship to the following locations: Antarctica, Afghanistan, Belarus, Central African, Congo, Christmas Island, Indonesia, Iran, Iraq, Ivory Coast, Lebanon, Libya, Mali, Myanmar, Niger, Nigeria, North Korea, Pakistan, Philippines, Russia, Somalia, Sudan, Syria, Ukraine, Yemen, Zimbabwe,Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cambodia, Caribbean, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, French Southern Territories, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Myanmar (Burma), Nicaragua, Panama, Paraguay, Peru, Saint Martin, South Georgia & South Sandwich Islands, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uruguay, Venezuela
Please contact us via online chat if you want to order from one of these countries.

Q: Where is my order

Q : How can I track my order from my phone?

Q: Do you ship internationally?

Q : I ordered two items from you - why am I receiving two separate parcels?

Q: Do I need to sign for my order?

Pick-up delivery

Hold for Pickup and Other Alternate Delivery Options

Q:Can I cancel or update my order? or change my shipping address?

Q :My order is delayed, when will I receive it?

Q: How do I place an order on your website?

Q : Where your products ship from

Q : My order hasn’t arrived, can you help?

Q:I have a missing item in my order

Q:What do I do if my order is defective or I received the wrong order?

Q: How do I place an order as a gift?

Q:What does in-stock, shipping later and made-to-order mean?

Q: Is Online Shopping Safe on Zengoda.com ?

Order


Cancellations

Changed your mind? No problem! We might still be able to cancel your order with the independent brand before it's processed and shipped.


To request a cancellation, please contact within 3 hours after your order

Please also note that for payments made via Shop Pay Installement, a 5% fee will be deducted from the refund amount. Payment by Credit Card: For all payments made by credit card, a 2.9% POS commission fee is applied during the cancellations process. It does not apply to returns of faulty and defective orders.

Here are the best ways to reach us:

  • 1.Email us directly at info@zengoda.com with your order number in the subject line.
  • 2.or Use our online chat (if available) and mention your order number.

Once your order has been shipped, as indicated by a notification email 'Your order is on its way', cancellation is no longer possible. At this point, your order has been handed over to the shipping company and cannot be canceled.

We may, however, still help you with an address change if your order hasn't shipped yet. Just let us know about the new address as soon as possible using the same methods mentioned above.

but When your order reaches you, you can return your order.  Please visit our returns portal to start your return within 30 days of receiving your order.

If you need to change your order's shipping address to a country other than one of the countries listed above before your order is shipped, you may incur additional tax charges. It is important to note that these fees are beyond our control and are enforced by the relevant authorities in the country of destination.

Please also note that for payments made via Shop Pay Installement, a 5% fee will be deducted from the refund amount. Payment by Credit Card: For all payments made by credit card, a 2.9% POS commission fee is applied during the refund process. It does not apply to returns of faulty and defective orders.

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